Information collected

The website collects limited categories of personal information necessary to respond to enquiries, process orders, and improve the user experience. The following types of information may be gathered depending on how the user interacts with the site.

• Contact details including name, email address, and telephone number provided through enquiry forms or direct correspondence.
• Order and commission details including product specifications, delivery addresses, and payment information required to fulfil purchases.
• Technical information such as browser type, device information, IP address, and pages visited, collected automatically through standard server logs and analytics tools.
• Communication records including email exchanges, messages sent through contact forms, and notes from telephone conversations regarding commissions or enquiries.

How information is used

Personal information is used for specific operational purposes related to the provision of craft services and website functionality. The following outlines the primary uses of collected data.

• To respond to enquiries, provide quotations, and communicate about the status of commissions and delivery arrangements.
• To process and fulfil orders, arrange shipping or collection, and maintain records of transactions for accounting and tax purposes.
• To improve website functionality and user experience by analysing traffic patterns, identifying technical issues, and understanding which content is most useful to visitors.
• To comply with legal obligations, resolve disputes, and enforce agreements where necessary.

Legal basis for processing

Under applicable data protection laws, personal data must be processed on a lawful basis. The following grounds apply to different categories of processing carried out by the website operator.

Processing is generally based on contractual necessity for order fulfilment, legitimate interests for website improvement and customer service, and consent where required for specific activities such as marketing communications. Users may withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

Information sharing

Personal information is not sold to third parties. Limited sharing occurs only in specific circumstances necessary to operate the business and deliver services.

• Service providers such as payment processors, shipping carriers, and website hosting services may receive necessary personal data to perform their functions on behalf of the operator.
• Professional advisers including accountants and legal representatives may access records when required for compliance, audit, or dispute resolution purposes.
• Regulatory authorities and law enforcement agencies may receive information when disclosure is required by law, court order, or to protect the rights and safety of the operator or others.

Data security

Reasonable technical and organisational measures are implemented to protect personal information against unauthorised access, alteration, disclosure, or destruction. These include secure hosting environments, access controls, and regular review of data handling practices. However, no method of transmission over the internet or electronic storage is completely secure, and absolute security cannot be guaranteed.

Your rights

Individuals have rights regarding their personal data under applicable privacy laws. The following rights may be exercised subject to verification of identity and any legal exceptions.

• The right to access personal data held by the operator and to obtain information about how it is processed.
• The right to request correction of inaccurate or incomplete personal data.
• The right to request deletion of personal data where there is no compelling reason for continued processing.
• The right to object to processing based on legitimate interests and to request restriction of processing in certain circumstances.

Cookies and tracking

The website uses cookies and similar technologies to support functionality, analyse traffic, and improve user experience. For detailed information about the types of cookies used and how to manage preferences, users should refer to the dedicated cookie policy accessible from this site.

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Contact information

For questions about this privacy policy, to exercise data protection rights, or to make a complaint about data handling practices, users may contact the website operator using the details below.

Policy changes

This privacy policy may be updated periodically to reflect changes in legal requirements, business practices, or website functionality. Users are encouraged to review this page regularly. Significant changes will be communicated where appropriate.